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» How many trade recommendations should I expect with my Alert Service?
Answer: The number of recommendations vary depending on the type of service you have subscribed to. For further details, please read your service's handbook. Consult your assigned Schaeffer's Investment Research Personal Consultant or call our Customer Service department at 1-800-448-2080 if you have any questions. [Back to Main Help Page]
» How do I renew my subscription for paid or free services?
Answer:

If you wish to renew a subscription to a paid service, such as an Alert service or one of our Bulletin services, please call us at 1-800-448-2080 and enter the extension of your account representative when prompted. If you do not know who your account representative is, remain on the line and you will be transferred to the next available representative.

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» I'm not receiving your e-newsletters though I am subscribed. What can I do?
Answer:

Be sure to add Schaeffer's to your "white list." Click here for instructions

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» How do I reach my account consultant?
Answer:

You can reach your account consultant by either calling us at (800) 448-2080 (International callers may dial (513) 589-3800) or you can submit a question to our customer service department by filling out this form.

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» How do I update my account information?
Answer:

From any page on SchaeffersResearch.com choose “Sign In” or “My Account” located on the top right of the website. Enter your username and password into the designated boxes, and then click the "LOG IN" button. If you don't know your username and password, click on the "just click here." link located under the login box. Once you are logged in, choose the link for the information you want to update from My Account: Account Profile

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» How do I cancel my subscription?
Answer:

To cancel any of your paid subscription services, please call our Customer Service department at 1-800-448-2080 or email them at service@sir-inc.com.

To cancel any of your free services; from any page on SchaeffersResearch.com you have the ability to choose “Sign In” or "My Account" located on the top right of the website. Enter your username and password into the designated boxes, and then click the "LOG IN" button. If you don't know your username and password, click on the "just click here." link located under the login box.

Listed under Account Profile choose:  E-Newsletters Subscribe or Unsubscribe and follow the instructions given.

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» How do I access my online services?
Answer:

From every page on SchaeffersResearch.com you have the ability to choose “Sign In“or "My Account" located on the top right of the website. Enter your username and password into the designated boxes, and then click the "LOG IN" button. If you don't know your username and password, click on the "just click here." link located under the login box.

Once you are logged in, a complete list of the services to which you have subscribed will be shown on “My Account”. There are three primary sections that will appear: "Alert Services," "Bulletin Services," and "Free Services." In the "My Account" section, you have the ability to update your account information; subscribe or unsubscribe from free services.

Click "Sign Out" to log out of your account area.

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» What is my username and password?
Answer:

From any page on our website, go to the user sign in area located on the top right side of any page. If you don't know your username and password, click on the "just click here." link located under the login box.

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» How long after I sign up will it take to get access to my online services?
Answer:

If you placed your order via the website, you will receive your active user name and password within a few minutes. All other orders (phone, fax or email) will take 1-2 business days to process.

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» Do I need to become a member to access your free content?
Answer:

Most of our free content may be accessed without becoming a member. However, some of our archived free content may require a username/password to access. Free content includes the Market Observations, Daily Market Blog,Daily Question and Answer, and our Education area. If you are interested in becoming a subscriber to one of our paid services, you can learn more about them in the Products & Services section of our website.

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» How do I opt out of email promotions?
Answer:
  • From any page on SchaeffersResearch.com, choose “Sign In “and access "My Account" located on the top right side of the website. Enter your username and password into the designated boxes, and then click the "LOG IN" button. If you don't know your username and password, click on the "just click here." link located under the login box and the information will be emailed.
  • Once you are logged in, click the “Opt-Out” under Account Profile.
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    » How can I view the entire Option Advisor newsletter on the website?
    Answer:

    In the Option Advisor subscriber area, scroll down below the monthly calendar where you will see a box on the left-hand side denoting the current issue. Click on the  PDF version to access the entire newsletter.

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    » How can I view the Option Advisor hotline updates?
    Answer:

    Hotlines are designated on the "Current Calendar" page as yellow highlighted boxes. Clicking on any of the highlighted dates will enable access to that day's hotline.

    Hotline updates occur:

    • Every Monday at 7:30 pm ET
    • Each Thursday prior to newsletter publication at 10 pm ET
    • PLUS Special Updates posted by 12:30 pm ET on the next trading day following a +/- 100-point close on the Dow Jones Industrial Average (On Fridays, Special Updates will occur by 7:30 p.m. that evening.)

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    » When are the new Option Advisor recommendations available?
    Answer:

    The newsletter is mailed the fourth Friday of every month. The new recommendations may be accessed on the website at 10:00 p.m. ET the evening before the newsletter mails.

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    » When are the recommendations updated?
    Answer:

    Every Monday at 7:30 p.m. ET. Special updates are available at 12:00 p.m. (noon) ET the next trading day following a +/- 100 point close on the Dow.

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    » How long do I have to enter trades?
    Answer:

    In the Option Advisor, you typically have seven (7) days to enter the trade.

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    » What happens when the window of opportunity has passed?
    Answer:

    Don't chase positions. Wait for the next trade.

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    » How can I tell if the option you are recommending is a call or a put?
    Answer:

    Please refer to Chapter 4 of your Option Advisor handbook for a thorough explanation of how to read ticker symbols. In the "Recommendations at a Glance" section there is a table with a column called "Series." We will add the word "Put" or a letter "P" in this column to indicate a put; otherwise, the option will be a call.

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    » Where can I find the stock symbols for your Option Advisor recommendations? I see the option symbols in the chart but not the stock symbol.
    Answer:

    You can find the stock symbols in the Expectational Analysis® sections of the Option Advisor newsletter.

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    » Does the Option Advisor Hotline phone number change and how will I be notified?
    Answer:

    Yes. For the protection of our subscribers and SIR, we periodically change the Hotline number. We will notify you with an insert in the preceding issues of the Option Advisor newsletter that a Hotline number change is forthcoming. Web subscribers will be sent an email notification the day before the newsletter mails*.

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    » Is the information I get off of the telephone Hotline different than what I see on the web?
    Answer:

    No, the messages are the same. On the website you have the added advantage of being able to review past Hotline messages.

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    » On your Option Advisor newsletter, it advises to buy the recommendations within seven days of the newsletter. Is that seven days from the date one receives the letter in the mail or from when it is available on the Internet? Also can you clarify what the closeout date means, does it mean that one should get rid of the recommendation by the closeout date?
    Answer:

    The seven calendar days starts the Friday after the OA hotline and goes to the following Friday. The closeout date is the date a position should be closed unless otherwise instructed via the hotline. No position should be closed prior to the closeout date unless targets are hit or instructions change per the hotline.

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    » Why don't you list the option price at recommendation or my actual entry price in your Hotline updates?
    Answer: Depending on when a customer enters a position, the actual entry price for any given customer can be different. That is why we only list the Maximum Entry Price (MEP) in our recommendations. The MEP should be a sufficient frame of reference to indicate where your position's profit or loss is. To get an exact idea of your profit/loss based on your actual entry prices, we suggest using our free Portfolio Tracker service, which is available to all registered members. [Back to Main Help Page]
    » What is your Master Portfolio?
    Answer: My Master Portfolio is a virtual portfolio of stocks that I have been trading since November 2000. It's tracked by Marketocracy.com and mimics real-world mutual fund conditions. You can see all of the portfolio details on closed positions, open positions, gains and losses, as well as overall performance at my website. I'll notify you by email whenever I initiate a position or sell stock in my Master Portfolio. In addition, I will provide commentary and analysis for each stock pick. Finally, you can view the entire Master Portfolio online and track its history, open positions and trends whenever you want. [Back to Main Help Page]
    » Why are expectations important?
    Answer: Low expectations translate into potential buying power, as skeptical investors (and their money) wait on the sidelines, ready to bolster a stock's appreciation by buying up the supply from profit-takers. This excess demand drives the price even higher. On the other hand, high expectations usually mean that most of the sideline money has already been committed to a stock. Buyers are now scarce and selling will predominate on any perceived negative news, resulting in a price decline. By taking a contrarian view to expectations, you can find situations that catch many off guard. [Back to Main Help Page]
    » What types of stocks are traded?
    Answer: I look for stocks with strong Expectational Analysis® scores and low correlation with market movements. These stocks can rally sharply even in the worst markets. The stocks I purchase for my Master Portfolio have the potential to appreciate over longer time frames ranging from three to nine months. I also favor stocks with higher dividend yields – why not get paid to wait? Also, I will trade high-risk stocks with lower prices and huge appreciation potential. Most importantly, I will shut down losing positions quickly to minimize losses. [Back to Main Help Page]
    » How does this differ from the commentaries posted on the website?
    Answer: Commentaries posted on the website by me and other Schaeffer's analysts highlight market situations to watch and uncover potential trading opportunities. My Master Portfolio, on the other hand, shows you very specific "buy" and "sell" decisions, and teaches you how to manage a portfolio. Identifying opportunities is only half the battle, timing your entry and exit is just as critical. [Back to Main Help Page]
    » Is this a recommendation service? How does it differ from other services you offer?
    Answer: No, my Master Portfolio is not a recommendation service, it's what we at Schaeffer's call a "bulletin." This means that I will inform you of changes to my portfolio and track the portfolio's overall performance. But the changes that you will see are not exact "buy" and "sell" recommendations with specific dollar amounts and maximum entry and target exit prices. Since my portfolio is based on one million dollars, if you traded this as a recommendation service you would need a million dollars of trading capital to mirror my positions exactly.

    I'm assuming that very few of you have a million dollars in trading capital in the bank. Therefore, you can follow my portfolio and invest any amount you wish in the same stocks if you want and you are free to sell when I sell.

    Unlike my Alert recommendation services, there is no capital requirement, no minimum account size, and no target profit level. The purpose of my Bulletin is simply to watch and learn while I actually trade stocks. What you do with the individual trades (if anything) is entirely up to you. You are not required to put any capital at risk unless you wish to follow the trades with your own money.

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    » Where did your idea for the Schaeffer's Master portfolio originate?
    Answer: My portfolio is an ongoing effort I started a couple of years ago on Marketocracy.com. At Schaeffer's we do not manage actual portfolios for other investors, we simply give you the tools you need to trade your own portfolio more effectively. I decided to allow subscribers to view my Schaeffer's Master Portfolio so that other traders could see how I manage my own portfolio in real time. I hope that by watching an experienced trader and market-timer, you'll discover ways to improve your own trading and portfolio management. Plus, since my trading is based on my proprietary Expectational Analysis®, you can see how I use this analysis to generate profits. [Back to Main Help Page]
    » How many stocks will the portfolio generally hold, what is the average holding period, and how many new trades will you do a month?
    Answer: Holding periods will generally average at least three months, although there could be occasions where I hold positions for only a day. I will hold an average of 10 stocks at any one time, though it can hold many more. The portfolio will typically average several new trades per month. [Back to Main Help Page]
    » What type of information regarding the portfolio will be available to me when I subscribe?
    Answer: My portfolio can be tracked online by subscribers using their assigned password. This tracking will show you the total value of my portfolio along with the separate cash and equity values. In addition, the value and trading history of each open position will be provided in tabular format. You can sort the information in several ways including by date and by ticker symbol. In short, everything you need to track my progress is available on the Schaeffer's Master Portfolio section of our website. [Back to Main Help Page]
    » What sort of methodology is employed?
    Answer: The cornerstone of the Master Portfolio is the unique analytical approach that I call Expectational Analysis®. Basically, I look at the technical and fundamental factors on a stock within the context of market sentiment. The key to my approach is accurately gauging investor expectations through various sentiment indicators. When expectations are counter to the underlying fundamental and technical factors, I take a contrarian approach. [Back to Main Help Page]
    » What is meant by "contrarian view?"
    Answer: I want to point out that a "contrarian" is NOT someone who follows conventional thinking, is proven wrong by the market, and then stubbornly clings to his opinion in the face of additional losses. Being "long and wrong" based on conventional thinking and then "sticking to your guns" is not an act of contrarianism, but it is often an act of investment suicide.

    One of the most important tenets of my Expectational Analysis® approach is that the power of a contrarian indicator is much greater when the underlying sentiment runs counter to the direction of the stock. For example, pessimism (e.g., a high put/call ratio, high short interest, fewer analyst "buy" ratings) would be an expected reaction to a downtrend and thus would not be a valuable contrary indicator. "Everyone" was pessimistic on Kmart when they announced they were restructuring. A contrary investment play here doesn't make sense because the fundamentals and technicals showed the pessimism was warranted.

    On the other hand, such skepticism on a rising stock is a powerfully bullish combination, as tops aren't seen until optimism reaches extreme levels. Early in 2003 the crowd was pessimistic on eBay, but the fundamentals and technicals were strong. My Master Portfolio made 44% gains when I sold eBay this summer.

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    » How has the Master Portfolio performed?
    Answer: As tracked by Marketocracy.com, my Master Portfolio beat the S&P 500 by 72% from January 1, 2001 thru October 1, 2003. [Back to Main Help Page]
    » Most of my trading capital is in a retirement account - can I still benefit from this service?
    Answer: Yes. You will benefit from my ability to spot intermediate and longer-term trends in the market and industry sectors. You can trade along with my actual trades using any amount of capital you wish. Or, you can use my analysis to find the best sectors. Finally, you can observe my trading as a way to examine your own portfolio management. [Back to Main Help Page]
    » How can Schaeffer's Master Portfolio help increase my trading profits?
    Answer: My Schaeffer's Master Portfolio gives you an opportunity to "look over my shoulder" as I trade actual long-term stock positions in real time. Watch me as I buy and sell stocks that show long-term strength potential within certain outperforming sectors.

    See how I apply the time-tested Expectational Analysis® approach that made me the number-one stock market timer according to Timer Digest. You will receive notification whenever I make a trade with specific reason for opening new positions or closing entire positions. This will give you the opportunity to observe an experienced trader and learn or trade along if you like - and see how I make money trading stocks.

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    » How is the portfolio structured?
    Answer: The portfolio will contain cash and long stock positions only. There is no shorting of stocks nor are options traded. The portfolio is based on a million dollars of "virtual" cash, but you can trade the stocks I favor in any amount you wish. [Back to Main Help Page]
    » How will I be notified of changes you make to the Schaeffer's Master Portfolio?
    Answer: This bulletin is a web-only delivery service, i.e., you will be notified via email of any changes to the portfolios. The email will specify if a position is being bought or sold and may reflect more than one transaction (e.g., the proceeds from the sale of one stock are used to purchase shares of another stock). In addition, for newly opened positions, the email will include a brief commentary outlining my reasoning for purchasing the stock. These drivers will be grounded in the tenets of Expectational Analysis®. The email will also provide a link to view the revised portfolio online. [Back to Main Help Page]

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